General Terms and Conditions (Allgemeine Geschäftsbedingungen)

These terms apply between Shutter-Island.eu (referred to below as “we”) and you, for the use of the Shutter Island platform: account, launcher, downloads, forum, shop, and help centre.

Deviating terms proposed by you apply only if we have agreed to them in writing.

Requirements

An account is given to anyone who provides a valid email address and confirms it. No login is possible before confirmation. One account is intended per person.

If you are under 16 years old, you need the consent of the person responsible for your care.

Your login credentials

The password must be kept secret. We will never ask you for it — not in the help centre, not in the forum, not by email. Anyone who asks you for it is not from us.

If you suspect someone else has access: change your password and end all other sessions under Account → Devices. You are responsible for actions taken through your account for as long as you have not reported them.

Names and identifiers

The display name may be duplicated with other accounts' and can be changed every 48 hours. The friend ID (Name#1234) is unique and can be changed every twelve months; changes beyond that are subject to a fee. The player ID never changes.

The numbers 0000 through 0009 are reserved and are only assigned after review. There is no entitlement to them.

We may change or reset a name if it infringes third-party rights, violates § 3, or is evidently intended to make you be mistaken for someone else. We will notify you of this.

In particular, the following is prohibited:

• unlawful, insulting, threatening, or discriminatory content
• content that infringes third-party rights — including copyright
• cheats, manipulation of save data, automation within the game
• attacks on our systems or those of other users
• transferring, renting out, or selling the account
• advertising and mass messages without our consent
• impersonating someone else

This applies across all areas: forum, games, servers, help centre.

In the event of a violation, we may impose a ban — temporary or permanent, and graduated: just the forum, a single game, a single server, or the entire account. We choose the mildest measure that ends the violation.

What is banned, why, and until when is shown in your account. If you believe a ban is wrong, send us a ticket — we'll take a look.

A ban cannot be circumvented by deleting the account and creating a new one; a record remains after deletion for this purpose (§ 7).

What you write or upload remains yours. So that we can display it, you grant us the simple, non-exclusive right, unlimited in place and time, to store, reproduce, and make it publicly accessible within the scope of the platform.

This right ends when you delete the content — with one exception: forum posts remain, anonymized, after an account is deleted, because they are part of conversations other people took part in. They then carry neither your name nor your picture.

Conclusion of the contract

The products in the shop are not yet a binding offer but an invitation to make one. Only customers signed in with their account can buy. By clicking “Buy now” you make a binding offer.

Until then you can go back to any step of the checkout and correct your details; before sending, you see everything summarised once more. The contract is concluded as soon as we confirm the order by email or provide what you bought, whichever happens first.

The contract languages are German and English. We store the contract text. You receive it with the order confirmation by email, together with these terms and the withdrawal instructions, and you can find your orders in your account at any time.

What you're buying

By purchasing a game, you receive the right to use it for private purposes — not ownership of the software. A game key grants this right to the person who redeems it. Server perks apply to the server and the period stated for the product.

Prices and payment

The prices at the time of the order apply. Whether VAT is included is stated with the price and in the order confirmation. There are no shipping costs. The available payment methods are shown at checkout.

Delivery

We add games to your account immediately after the contract is concluded; you find them in your library in the launcher. If you buy a game key, it is included in the order confirmation and shown in your account.

We unlock server perks on the server stated. For that we need the ID you play with on that server (for example your SteamID).

Defects

The statutory rights for defects in digital products apply (sections 327 et seq. of the German Civil Code, BGB). They include the updates needed to keep a game in conformity with the contract. The easiest way to report a defect is a ticket in the help centre.

Right of withdrawal (Widerrufsrecht)

As a consumer, you have a fourteen-day right of withdrawal. The instructions in their statutory wording and the model form are below.

It expires early if you expressly agree that we begin performance before the withdrawal period ends, and confirm that you thereby lose your right of withdrawal. We ask for both at checkout, before the order button — without this confirmation, you cannot order. For server perks it expires once the service has been fully performed.

A clear statement, for example by email to admin@shutter-island.eu, or a ticket in the help centre is enough to withdraw.

The usage agreement runs for an indefinite period. You can end it at any time by deleting your account — under Account → Data, immediately and without giving reasons.

After deletion, one entry remains: your former player ID, the time, and a checksum of your email address. The address itself cannot be reconstructed from it. Without this entry, deletion would be a way to circumvent bans.

We may terminate with four weeks' notice. In the event of a serious violation of § 3, also without notice.

Games already purchased remain unaffected by a termination, to the extent legally and technically possible for us.

We strive for continuous operation but do not owe it. Maintenance work, third-party disruptions, and force majeure can lead to interruptions. We announce planned maintenance where possible.

We may change or discontinue features. If this affects something you paid for, we will inform you in good time.

We are liable without limitation for intent and gross negligence, as well as for injury to life, body, or health.

For simple negligence, we are liable only for the breach of material contractual obligations — that is, obligations whose fulfillment makes the contract possible in the first place and on which you are entitled to rely —, and limited in amount to the foreseeable damage typical for this type of contract.

Liability under the Product Liability Act (Produkthaftungsgesetz) remains unaffected.

We may change these terms, for example if the legal situation or the scope of features changes. We inform you by email at least six weeks in advance.

If you don't object before the change takes effect, the new version is deemed accepted. We point this out separately in the notice. If you do object, we may terminate as of the date the change takes effect.

Every version carries a number. Which one you agreed to is stated in your data access file.

German law applies. If your habitual residence is in another EU member state, the mandatory consumer protection provisions of that state remain unaffected.

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Should any provision be invalid, the rest remains valid.